Who to Call



Airport Police:  215-937-6711 or 215-937-6918 Precinct located beside the Communications Center (between C & D departures/ticketing)

Medical Issue: Dial 3111 from Info Desk or White Courtesy Phone

Paging and/or Visual Paging on monitors throughout the airport: 6937 from an Info Desk/White Courtesy Phone or (215) 937-6937. It is usually too loud to hear paging while sitting at an info desk, but it will show up on flight info screens.

Job Control: 6868 or 6800 - Non-Food Court Spills, Bathroom Issues, Flight info screen issues, etc.

Marketplace Custodial: (215) 852-1193 - spills and cleaning needs in any food court spaces

Language assistance: when language assistance is needed beyond the use of google translate, call GLOBO: 9-267-551-6796 (from a desk phone) or 267-551-6796 (from a personal phone).

Companion Care/ Family restroom issues: when a companion care restroom is locked, please contact airport operations at ext. 6800 and they will send someone to unlock. Document this incident on the tracking form as well.

Volunteer Program

Morgan - Program Manager:  215-816-9242 (c) or extension 6935 (o)

Schedule: Monday - Friday (8am - 4pm) & on call all day Saturdays

Ben - Volunteer Coordinator: 215-460-1400 (c) or extension 4066 (o)

Schedule: Sunday - Monday (10am - 6pm) & Tuesday - Thursday (12pm - 8pm)


Enhanced Program

Milton - Program Manager: 215-816-9243 or extension 6920 (if there is no answer leave a message)

Alexis - Supervisor: 267-303-8759

Daisha - Supervisor: 215-783-1532

Kenisha - Supervisor: 215-888-1511

Nasir - Supervisor: 267-226-5503

Info Desks: A-West 5431 A-East 5422 B 5462 C 5465 D/E 5430

F 5483 (under arrivals screens) & 5439 (under departures screens)


Wheelchair Assistance: 

  • American Airlines/American Eagle/United/Spirit/Frontier/Aer Lingus/Contour/JetBlue/Air Canada/British Airways/Discover/Lufthansa please call Prospect Dispatch (610) 362-7654 or (610) 362-4064 or passenger should return to their arriving flight gate to request assistance from the gate agent.
  • Southwest Airlines, Sun Country, or Alaska Airlines please call PrimeFlight 215-341-5214
  • Delta Airlines please call Delta Operations (215) 863-5925, then request they transfer you to U.S. Aviation Services Corp. at PHL.
  • Electric Carts: NO NUMBER - provided directly by the airlines. Passenger can request an Electric Cart at the arriving gate or by flagging one down if passing by. Passengers can also wait at the red bench near the A terminal shuttle stop.

Lost & Found:

  • Lost Item in the Airport:  215-937-6888 or email lostandfound@phl.org
  • Lost Item at TSA Check Point:  610-521-7206 or email PHLlostandfound@tsa.dhs.gov
  • Lost/left item on a plane: Passenger should go back to their arriving gate and/or contact the airline directly

Unaccompanied Minors: Prospect Dispatch (610) 362-7257. If nobody picks up, then try (610) 362-7654


ATM Issues: Marketplace: 215-937-1200


Airport Parking: Philadelphia Parking Authority (PPA) - 215-683-9842 or email airport@philapark.org


Philadelphia Marketplace: Issues with Restaurants, Stores, and ATMs: 215-937-1200


Customer Service/Complaints: ContactPHL@phl.org


USO:  215-365-8889


Travelers with hearing or speech impairments can call the Pennsylvania Relay Service at:

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