Wheelchair Assistance
Contact the correct wheelchair provider's dispatch and provide them with the passenger’s current location and departure gate (or other location in the airport they are heading to).
If a wheelchair does not arrive after 10 minutes or if dispatch does not answer:
- Page (6937) the wheelchair company, for a "wheelchair needed" (Please provide the operator with the wheelchair company's name and the location the passenger needs to be picked up at)
- Document this incident on the tracking form
Prospect Airport Services: (610) 362-7654 or (610) 362-4064
- American Airlines/American Eagle
- United
- Spirit
- Frontier
- JetBlue
- Air Canada
- Aer Lingus
- British Airways
- Discover/Lufthansa
Prospect ONLY provides service for the airlines listed above
Prime Flight: (215) 341-5214
- Southwest Airlines
- Sun Country
- Alaska Airlines
U.S. Aviation Services Corp: (215) 863-5925
- Delta Airlines - Please request to be transferred to "U.S. Aviation Services Corp at PHL"
Electric Cart Service:
American Airlines electric cart service must be requested at the arriving gate. There is no direct number to request the cart. Passengers can also pick up the cart by either waiving one down or waiting by the chairs at A1
- There is a cart that travels only in the F terminal
- There is a cart that travels between A-East, A-West, and the shuttle bus stop at A1
Passengers with a connecting flight on a different airline
If a passenger is transferring between airlines with different wheelchair providers, the arriving airline's wheelchair service is responsible for getting the passenger to their next gate. The departing airline is responsible for getting the passenger onto the plane. If working at an information desk, you should call for wheelchair service from the arriving airline, then inform the passenger that someone is on the way to take them but that they will need to ask the gate agent about wheelchair assistance when they arrive at the next gate.