Updates

Morgan: 215-816-9242 (Monday-Thursday; 10am-6pm, Friday; (8am-4pm)

Youssef: 215-460-1400 (Sunday-Thursday; 9am-5pm)

Albert: 215-796-4431 (Tuesday & Wednesday; 8am-4pm, Thursday & Friday; 1pm-9pm, Saturday; 9am-5pm)

Please notify both Morgan, Youssef, and Albert of issues, call outs, comments/concerns.

Oyster House is now open!

Location: B/C Connector

Hours: 6:00am - 10:00pm

Breakfast served until 10am

American Airlines Flagship Lounge - A WEST

Terminal A-West - between gates A15 and A16 (entryway is shared with AA Admirals Club)
Open daily from 4:30 am – 10:30 pm.

American Airlines Admirals Club - A EAST

Closed permanently!

Contour Airlines - NO LONGER OPERATES AT PHL

PHL Maps

The new PHL maps have arrived and have been distributed to all desks inside the terminals.

Wingmate Pass

Beginning May 7, 2025, every Wingmate Pass applicant 18 years of age and older will need a Real ID or passport to apply for a Wingmate Pass and enter security.

Independence Prime REOPEN!

Prospect Dispatch number has changed, please call:

(267) - 737 -1701

A second Currency Exchange has opened!

Location: A/B Connector (between AA credit union & Minute Suites)

Hours: 12pm - 8pm

Services: Currency exchange only

Information Desk Expectations

Kindly keep in mind that this is a professional environment, and it’s important for us to always maintain a respectful and professional demeanor.

Always be in uniform when volunteering
Only those assigned to the desk should be behind the desk. Please no visitors behind the desk. This includes other airport employees and friends/ family members.
Keep the space clean and do not have food out and visible to passengers.
Only have approved materials on display.
Be attentive and welcoming.
Notify management if the virtual monitor is non-functional.
Log lost and found items and notify a supervisor, please put items in the bin, do not put items in the binder pockets.

HGR: When a gate is labeled "HGR" this stands for hanger. The aircraft is in the hanger and is waiting for a gate assignment. Passengers should monitor flight screens or check with their airline.

Restroom Renovations

Restrooms near A3 are closed. Send passengers to A9 or A14.
NEW restrooms in A-East baggage claim have opened.
Terminal C Gate Area Restroom: The restrooms in Terminal C, located near gates C28 and C30. The restrooms have Avius tablets for user feedback and smart TVs to provide directional guidance.

This is significant to PHL's commitment to improve the guest experience ahead of major events in 2026, such as the FIFA World Cup and the 250th anniversary of the United States.

Admirals Club B/C

While the kitchen is under renovation, the lounge currently has a limited menu in the B/C Admirals Club. They are serving oatmeal and eggs in the morning and offer soup in the afternoon as the only hot options to accompany the other menu items.

Chase Sapphire Lounge is now OPEN

Chase Sapphire Details

2 Showers
Facials provided by FaceHaus
Rest Pods
Beer Garden with specialty beers and menus
Game/Arcade Room
Conference room with 2 phone rooms
Family and kids room
Eatery has grab and go items, but guests can also order other food off QR codes. Also, a menu from Middle Child

Once inside, all amenities are free.

Location

Philadelphia International Airport, Terminal D/E Connector

Entry

Free entry for Chase Sapphire Reserve and JP Morgan Reserve card members (2 guests complimentary as well). Ritz Carlton card holders get in free with unlimited complimentary Guests. Children 2 and under are free.
Club Pass: $100
Priority Pass: 1st visit in a calendar year is free. After that, a reduced cost of $75 per visit

Currently, Cash is accepted

Guests can enter up to 3 hours before their departure flight

Hours: 5AM-10PM 7 days a week

Up-to-date PHL Airport Map (Inside Security): DirectoryMap_10.14.24.pdf