Updates

Morgan: 215-816-9242 (Monday-Friday)

Youssef: 215-460-1400 (Sunday-Thursday; 10am-6pm)

Please notify both Morgan and Youssef of issues, call outs, comments/concerns.

Information Desk Expectations

Kindly keep in mind that this is a professional environment, and it’s important for us to always maintain a respectful and professional demeanor.

Always be in uniform when volunteering
Only those assigned to the desk should be behind the desk. Please no visitors behind the desk. This includes other airport employees and friends/ family members.
Keep the space clean and do not have food out and visible to passengers.
Only have approved materials on display.
Be attentive and welcoming.
Notify management if the virtual monitor is non-functional.
Log lost and found items and notify a supervisor, please put items in the bin, do not put items in the binder pockets.

Chase Sapphire Lounge is now OPEN

Chase Sapphire Details

2 Showers
Facials provided by FaceHaus
Rest Pods
Beer Garden with specialty beers and menus
Game/Arcade Room
Conference room with 2 phone rooms
Family and kids room
Eatery has grab and go items, but guests can also order other food off QR codes. Also, a menu from Middle Child

Once inside, all amenities are free.

Location

Philadelphia International Airport, Terminal D/E Connector

Entry

Free entry for Chase Sapphire Reserve and JP Morgan Reserve card members (2 guests complimentary as well). Ritz Carlton card holders get in free with unlimited complimentary Guests. Children 2 and under are free.
Club Pass: $100
Priority Pass: 1st visit in a calendar year is free. After that, a reduced cost of $75 per visit

Currently, Cash is accepted

Guests can enter up to 3 hours before their departure flight

Hours: 5AM-10PM 7 days a week

Upcoming:

Blood Drive at PHL

The Philadelphia International Airport is hosting a Blood Drive on Thursday, February 27, 2025, from 6AM - 6PM in the Tour Room, located in the C/D connector. All are welcome.

Celebrate Black History Month with Us!

PANDORA HAS PERMANENTLY CLOSED

WINGMATE IS BACK:

Learn more about Wingmate: https://www.phl.org/wingmate

The Wingmate Pass is available for the personal use of non-ticketed Airport guests that would like to access the Airport Terminals post-security. The pass permits guests to assist family and friends to their gate, greet loved ones arriving on domestic flights, and discover the Airport’s extensive offerings, including 150+ restaurants, bars and shops, and award-winning arts exhibitions.

Now Available: Parking Reservations & Valet

Passengers can reserve a parking spot up to 2 hours before they arrive. Parking reservations can be made for the Economy Lot, On-site Garages, and Valet.

For more information: https://parking.phl.org/book/PHL/Parking?parkingCmd=collectParkingDetails

Up-to-date PHL Airport Map (Inside Security): DirectoryMap_10.14.24.pdf