Updates
Morgan: 215-816-9242 (Monday-Friday)
Youssef: 215-460-1400 (Sunday-Thursday; 10am-6pm)
Please notify both Morgan and Youssef of issues, call outs, comments/concerns.
Prospect Dispatch number has changed, please call:
(267) - 737 -1701
A second Currency Exchange has opened!
Location: A/B Connector (between AA credit union & Minute Suites)
Hours: 12pm - 8pm
Services: Currency exchange only
Information Desk Expectations
Kindly keep in mind that this is a professional environment, and it’s important for us to always maintain a respectful and professional demeanor.
- Always be in uniform when volunteering
- Only those assigned to the desk should be behind the desk. Please no visitors behind the desk. This includes other airport employees and friends/ family members.
- Keep the space clean and do not have food out and visible to passengers.
- Only have approved materials on display.
- Be attentive and welcoming.
- Notify management if the virtual monitor is non-functional.
- Log lost and found items and notify a supervisor, please put items in the bin, do not put items in the binder pockets.
HGR: When a gate is labeled "HGR" this stands for hanger. The aircraft is in the hanger and is waiting for a gate assignment. Passengers should monitor flight screens or check with their airline.
Restroom Renovations:
- Restrooms near A3 are closed. Send passengers to A9 or A14.
- NEW restrooms in A-East baggage claim have opened.
Admirals Club B/C
While the kitchen is under renovation, the lounge currently has a limited menu in the B/C Admirals Club. They are serving oatmeal and eggs in the morning and offer soup in the afternoon as the only hot options to accompany the other menu items.
Chase Sapphire Lounge is now OPEN
Chase Sapphire Details
- 2 Showers
- Facials provided by FaceHaus
- Rest Pods
- Beer Garden with specialty beers and menus
- Game/Arcade Room
- Conference room with 2 phone rooms
- Family and kids room
- Eatery has grab and go items, but guests can also order other food off QR codes. Also, a menu from Middle Child
Location
Philadelphia International Airport, Terminal D/E Connector
- Free entry for Chase Sapphire Reserve and JP Morgan Reserve card members (2 guests complimentary as well). Ritz Carlton card holders get in free with unlimited complimentary Guests. Children 2 and under are free.
- Club Pass: $100
- Priority Pass: 1st visit in a calendar year is free. After that, a reduced cost of $75 per visit
PANDORA HAS PERMANENTLY CLOSED
Now Available: Parking Reservations & Valet
Passengers can reserve a parking spot up to 2 hours before they arrive. Parking reservations can be made for the Economy Lot, On-site Garages, and Valet.
For more information: https://parking.phl.org/book/PHL/Parking?parkingCmd=collectParkingDetails
Up-to-date PHL Airport Map (Inside Security): DirectoryMap_10.14.24.pdf