Accessibility Services at PHL
Please visit: https://www.phl.org/at-phl/accessibility for information on all of the services provided at PHL.
Below is information on services you may be asked about at the information desk:
Aira Explorer App – Visual Interpretation Service
Aira Explorer provides visual interpretation services for travelers who are blind or have low vision.
The passenger will need to download the Aira Explorer app on their mobile device. While on PHL grounds, the service is available free of charge.
Through the Aira app, travelers can connect with a trained visual interpreter who can:
- Describe their surroundings
- Read signs and other visual information
- Help locate gates, restrooms, dining options, and other airport amenities
- Provide turn-by-turn guidance throughout the terminal
Aira ASL App – American Sign Language Interpretation Service
Aira ASL provides live American Sign Language (ASL) interpretation for Deaf and hard-of-hearing travelers.
The passenger will need to download the Aira ASL app on their mobile device. While on PHL grounds, the service is available free of charge.
Through the Aira ASL app, travelers can connect with a professional ASL interpreter through live video. The service also offers the option to enable real-time captions.
GLOBO – Language Interpretation Service
GLOBO provides live interpretation in more than 250 languages, making it easier for travelers to communicate with airport staff and access assistance throughout their journey.
If a traveler approaches the information desk and needs assistance in another language, you can connect with a GLOBO interpreter by calling:
From a desk phone: 9-267-551-6796
From a personal phone: 267-551-6796
Please remember that you can use GLOBO whenever a language barrier makes it difficult to effectively communicate with a traveler. You do not need to try to navigate the conversation on your own.
Hidden Disabilities Sunflower Program
At PHL, we recognize that not all disabilities are visible. Travelers with autism, anxiety, dementia, PTSD, chronic medical conditions, and other non-visible disabilities may benefit from additional time, patience, or assistance while navigating the airport.
The Hidden Disabilities Sunflower Program provides a discreet way for travelers to communicate that they may need additional support during their journey.
Travelers can request a Sunflower Lanyard at our information desks. If someone is wearing a Sunflower Lanyard, please be mindful that they may benefit from additional assistance, patience, or understanding.