Accessibility at PHL

Many of the services provided to guests are provided directly by the airlines and other agencies this includes services such as skycaps, sighted guides, electric carts, and wheelchairs. If assistance is necessary, advance notice may be given to the appropriate airline. This can be done by calling your airline directly or by contacting your travel agent.  The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security checkpoints. Learn more about TSA procedures for people with special needs at: http://www.tsa.gov/travelers/airtravel/specialneeds/index.shtm or toll free at 855-787-2227.

 

Travelers with hearing or speech impairments can call the Pennsylvania Relay Service at:

·       800-654-5984 for TTY relay

·       800-654-5988 for Voice relay

 

Travelers with disabilities or medical needs who have questions about the policies or procedures at security checkpoints can call:

·       855-787-2227 for the TSA Help line

Complaints and comments about ADA/Accessibility services can be sent to the ADA Coordinator using the contact information below.

Saron McKee
Manager of Access and Accessible Programs
Division of Aviation
Terminal D/E, Third Floor
Philadelphia, PA 19153
Email: accessibility@phl.org
Phone: 215-863-3887

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