Boarding Passes & Flight Information

Even if a gate number is listed on a boarding pass, it is always a good idea to verify gate locations and departure times online to ensure that we are providing up-to-date information. Gate changes are common and can sometimes occur multiple times before a flight's departure.

How To Find Flight Information

1. Open Google.com and type in the airline code followed by the flight number (ex: AA2977).
   1. If you are unsure which two character airline code corresponds to the passenger's flight, you can find a full list of airline codes in the desk binder or by searching "Airline Codes" on HelpScout.
   2. Flight numbers can be found on a boarding pass following the airline code, as pictured above.
2. If Google doesn’t show the gate, check the flight information displays near your desk, or use phl.org/flights. 
3. If still no gate number is listed, the gate might not have been assigned yet. Direct the passenger to check again 2 hours prior to their boarding time. 
4. Before telling a passenger their departure gate, read back the information that you have from Google to them (origin, destination, and departure time). If anything doesn’t match up, they may have handed you the wrong boarding pass or you might have typed in the wrong flight number. 

Passengers on extended layovers should return to an information desk or flight information display screen 1 hour prior to their boarding time to confirm whether or not their assigned gate has changed.

A passenger's boarding pass may indicate to you that they are on the standby list. In this case, please recommend that the passenger is present at their assigned gate from approximately one hour prior to their flight's departure time until the jet bridge doors are closed. If a seat is made available to them, a gate agent will call their name over the loudspeaker. A passenger on a flight's standby list is not guaranteed a seat unless they are informed by a gate agent that they have been upgraded to a seat.

*Specific to Spirit Airlines: They will always list the departure terminal as terminal D, but not all of their flights depart from this terminal (ex: Terminal D, Gate A2). To be safe, always give directions based on the departing gate rather than the terminal.*

If you wish to make travelers aware of a gate change:

1. Once you have determined the correct gate and time, dial 6937 on a desk phone.
2. Introduce yourself and request that the operator pages a gate change for you.
3. Inform the operator of the airline, flight number, destination, departure time, and new gate.

This information will then be shared across all terminals via intercoms and information screens.